Privacy Policy

This website was developed by Initio Limited, the site has been licensed to Frank Risk Management Limited (Frankie) to operate the online business insurance brand Frankie. The insurance administration of the website is performed by Frankie.

 

The arranging of insurance contracts on this website are performed by Frankie, including the management of policies and claims management.

 

The address for Frankie is  
PO Box 19497, Hamilton
15 Clifton Road, Hamilton City, Hamilton

All email correspondence can be directed to [email protected]

Our telephone contact number is 07 903 5000

 

We collect:

  1. E-mail addresses of those users that communicate with us via e-mail.
  2. E-mail addresses of those who make postings to our chat areas
  3. Email addresses, contact information and all other personal information of users who chose to transact with us.
  4. Aggregate information on what pages clients’ access or visit.
  5. User-specific information on what pages clients’ access or visit.
  6. Information volunteered by the consumer/user.

We Store:  the above information on our secure servers and related software and database applications.

The information we collect is:

  1. Shared with underwriting agents or insurers who assist in providing support for our internal operations, and with whom cover is placed.
  2. Used by us to contact clients for marketing purposes, specifically correspondence in relation to insurance updates, newsletters, new insurance products and the like.
  3. Disclosed when legally required to do so, at the request of governmental authorities conducting an investigation.
  4. Used to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorised use of our Website.
  5. Disclosed to any successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change.
  6. Used to underwrite and bind insurance policies
  7. Used to submit claims to insurers
  8. Used for all other purposes relating to the placement and management of your insurance.

You have the right to:

  1. Request all information held about you. 
  2. Request that information held about you is corrected.

With respect to cookies: We use cookies to record session information. Cookies are small data files that a website host computer sends to a website user's computer. We may use cookies on this website to help us remember information you enter, by passing a unique ID between your PC and the Frankie website that identifies you.

The information recorded includes:

  1. Information that users input when obtaining quotes or filing in the online forms.
  2. User-specific information on what pages users access or visit.
  3. Past activity at a site in order to provide better service when visitors return to our site.

If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the above address.  However please be aware that it is necessary to communicate with you to ensure insurance continuity.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing or calling us.

Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding their policies or claims. 

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

If our information practices change at some time in the future we will post a new version of the privacy policy to our site. Once updated you are deemed to be in agreement to the new policy if you continue to use this service.

Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them, a description of information that we maintain about them.

With respect to security and when we pass financial and credit card information we use a secure third party, Direct Payment Solutions - DPS Hosted Solution.

If you feel that this site is not following its stated Privacy policy, you may contact us at the above addresses or phone number.