Frequently Asked Questions

Got a Question? Please click on the ribbons below to expand a list of the questions we get from time to time. If you can’t find an answer to your question, don't hesitate to get in touch via our contact form otherwise give us a call on 07 903 5000.

When will I receive my policy documents?

An email with these documents will be sent to you immediately upon credit card payment.

What if I lose these documents – can I get more?

Yes of course, simply get in touch with us on our contact page or give us a call and we will send these documents to you straight away

How can I see what I am covered for?

That's easy, just refer to your policy documents sent directly to your inbox at the time of payment

Can I increase my policy limits or reduce them?

You're in the drivers seat! You have the ability to make amendments during the policy period. Simply get in touch with us on our contact page or give us a call and we will gladly assist you.

How do I renew my policy?

30 days prior to your policy renewal date we will send you an email letting you know that your policy is due to renew/expire. You will need to follow a link in your email to confirm you wish to renew and verify your payment information. Please note that if you do not confirm renewal your policy will lapse and you will become uninsured for that particular risk.

If I buy online are my credit card details secure?

We pay special attention to detail with our security system, which utilises SSL and DPS security functions. These world-class services mean your details will be secure from checkout onwards.

What happens to my personal information?

Because our service is all about finding the best insurance for you we require some personal information to obtain those perfectly tailored quotes. You can trust that your information is safe with us and will be used only to provide quotes and implement the policy documentation. We would never sell or trade our customer information, we value you much too highly for that! If you opt in, we may occasionally send you marketing material and other special offers

How do I make a claim?

It's easy, simply complete the information form on the claims section of the website or give us a call 07 903 5000 and we will get you back up and running in no time!

When should I report a claim/circumstance?

Let's first go over the correct terminology. A claim is defined as another party making a threat, written or verbal, against you, seeking compensation for negligence or wrongful actions. A circumstance is the stage before that, where you can reasonably suspect that a claim will be made in the near future. If this sounds like it's happening to you, report it ASAP by completing the form on our claims section of the website and getting this through to us, or alternatively give us a call on our 0800 number.

What should I do if I have a complaint?

Your feedback is what keeps us motivated to provide the best service that we can. If you are unhappy for any reason you are always welcome to contact our customer services team on our 0800 number otherwise contact us using the form on our contact. We have an internal complaints process.

What are my payment options?

Given we are a specialised online provider; our goal is to make your life as simple as possible. For this reason we offer credit card as our primary form of payment. This is the preferred payment method so you get your policy documents immediately.